Today if a customer is dissatisfied with your product or service, they have many ways to vent their frustrations. The old adage that a satisfied customer will tell one person and a dissatisfied one will tell ten, needs to be revised in the age of Yelp and City Search. Today a dissatisfied customer will tell hundreds if not thousands of people about poor service at the click of mouse or a swipe on an iPhone.
Today if a customer is dissatisfied with your product or service, they have many ways to vent their frustrations. The old adage that a satisfied customer will tell one person and a dissatisfied one will tell ten, needs to be revised in the age of Yelp and City Search. Today a dissatisfied customer will tell hundreds if not thousands of people about poor service at the click of mouse or a swipe on an iPhone.
